We hope that you will find what you are looking for in the following questions and answers. We tried to clarify the doubts that arose during the period of work as designers. Of course, we understand that there are questions that you will not find answers to here. Please, do not hesitate to contact us. No questions are silly and any doubt has the right to arise.
We will try to answer and help as much as we can (click here to go to the Contact Form).
This is a portrait/design prepared from your photo and base image, made in the technique of photomontage, digital painting or drawing, stylized on the theme of your choice. What you order is DIGITAL FILE, which is especially designed for you and which you can use in many different ways, thus making your personalized gift more attractive.
No. For now, our offer includes only a digital file that you can use to personalize the gift of your choice in stores that offer a full range of prints on various objects.
Our assumed date in which we promise to deliver the ordered file is 3-5 days. However, the whole process consists of both our and the client’s participation. The process depends on how fast the materials will be delivered and the number of changes and corrections. The number of such changes can significantly increase the turnaround times.
Each project needs to be developed. If you are interested in very fast performance, you have to take into account additional costs. Contact us and we’ll try to arrange everything so you would be satisfied (click here to go to the Contact Form).
This is a digital product, so it can be sent anywhere the internet is available.
To choose the right file size, please use our guide which we have prepared for you on our website (click here to go to Size and Price Guide).
You need different file sizes for different projects. For example, to order a personalized mug with our design, you need a small file. However, when you want to order a large poster, you need a much larger file. There is a slight difference in the price of files. By ordering the right file size you can be sure that you will get what you need. Here you will find our file size guide (click here to see Size and Price Guide)
You can upload photos using our Contact Form, which you will find on our website (click here to go to the Contact Form). You can do it using the “Drag & Drop” option or by selecting files straight from your device by clicking the “Browse Files” option. If you prefer to contact us through our Etsy store, you have the option of attaching photos via Etsy Messages. If you prefer contact via email you can send us photos directly to our email address email@example.com
It’s definitely possible to make multiple order:) How to do it? – Think about how many objects / people / animals there will be on the project you choose. Purchase the right item.
Yes, of course such modifications are included in the price of the project. Significant modifications, such as background replacement, are also possible. Please contact us with a detailed description of the idea. We will prepare a quote for you (click here to go to the Contact Form).
Yes, of course this option is possible. Please contact us with a detailed description of the idea and with the picture attached. We will prepare a quote for you (click here to go to the Contact Form). Remember, however, that we do not take any responsibility for any infringement of copyrights caused by the materials provided by you. Please read our Terms and Conditions, Copyrights paragraph (click here to read Terms and Conditions).
This is a fundamental principle: the better the photo quality, the better the end result. If you are not sure if your photo is suitable for the design of your choice, please contact us. We will provide advice and guidance regarding your materials.
If you are not sure if your photo is suitable for the design of your choice, please contact us. We will provide advice and guidance regarding your materials. You can also send several photos, from which we will choose the one that will best suit the project.It is possible to send up to 10 photos via our Contact Form. Remember, don’t send photos you don’t like and send them just because they are of good quality. Usually it ends in disappointment. Choose photos carefully, pay attention to the position of the face in the base image. For example, do not send front-facing photos for a profile portrait, and conversely (click here to go to the Contact Form).
Yes. Any text can be added to most of our projects. In some situations it is also possible to choose the font. Please contact us regarding this matter (click here to go to the Contact Form).
It can be JPG, PNG, PDF. If any other, please contact us first (click here to go to the Contact Form).
You can receive a graphic file in the selected JPG, PNG, PDF format. If you need a different format than those listed here, please contact us (click here to go to the Contact Form).
There are two ways. You can choose payment via PayPal or through our store on the Etsy platform.
Here is a link to website how to use PayPal (click here to learn how to buy with PayPal).
Here is a link with help how to purchase on Etsy (click here to learn how to buy on Etsy).
We are not responsible and we do not provide information regarding additional fees and taxes charged by Etsy or PayPal. Please read carefully Terms and Conditions for both services.
Please note that all of our prices are listed in GBP and your card will be charged in your respective currency. Listed prices in EURO and USD depend on their current exchange rate in relation to GBP (pound sterling) used by your bank and PayPal.
Unfortunately, it is not possible. Our main principle is that every customer must be fully satisfied. And this principle is implemented in such a way that we make unlimited corrections and changes to the customer’s full acceptance. We devote a lot of time to each project. Please understand the principle that nobody wants to work for free.